Shipping policy

Free Shipping

Shipping is free on every order, with no minimum spend. We ship to the United States, Canada, the European Union, the United Kingdom and the other countries available at checkout.

Processing time

Orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.

Delivery time

After your order ships, delivery usually takes 7–14 business days. Delivery times are estimates and can occasionally be longer during holidays or because of carrier delays.

Order tracking

As soon as your order ships, we will email you a tracking number so you can follow your package.

Customs, duties and taxes

Depending on your country, local import duties or taxes may apply. If you have any questions about this before ordering, please contact us.

Shipping Protection

You can add optional Shipping Protection to your order in the cart. If a protected order is lost, stolen or damaged in transit, contact us within 30 days of the estimated delivery date with your order number (and a photo for damaged items), and we will reship your order or refund it at no extra cost.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will always do our best to help.

Questions? Email us at support@pawswink.store.